Digicall SA is a company that provides integrated contact center services since 2016.
Inbound Services
HR Outsourcing Services
Outbound Services
Multichannel Contact Center Services
Services (Indicative and not limiting):
Customer service
Promotion of products and services
E-shop support
Development of databases with customer information
Promotional support
Technical assistance
Consumer information
Creating clientele
Orders Management
Complaints management and registration
Telemarketing
Market Research
Support politicians
In addition, Digicall also offers a number of services in the following areas:
Back Office Services:
Digitalisation
Documents management
e-mail management
Design and implementation
Consulting Services:
Operational Management Consulting
Business Processes Reengineering
HR Consulting
of staff training programs
Digicall has been operating continuously since 2016
Literally: Provides 24/7 services with Business Continuity = 99.99%
The perfect equipment ensures uninterrupted operation.
12 Phone ISDN PRI Lines
360 Trunks
4 Telecoms Providers
3 Media Servers for PBX and CTI
1 Server Pred. Dialer
3 SDSL Internet Lines
1 ADSL Internet Line
3 Internet Providers
18 Data Servers
250 Workstations (physical/on-site & remotely/off-site)
4 UPS
1 Power Generator
PCI – DSS Certification Compliance
The rest is taken care of by Digicall’s highly trained people
After all, Digicall’s leadership team has professional experience in the field of Contact Center and HR since 2001!
Digicall provides quality and efficient contact center services to more than 40 companies from 18 different business sectors.
Most of them are still active customers, confirming not only the high level of services but also their provision at prices commensurate with their quality.
