To what extent does your business offer a positive customer experience?
Why does the customer contact the company or vice versa?
How easily does the customer get the information they are looking for?
What are the channels through which you communicate with the customer?
How long does it take until he gets the information/service you offer him?
How does he feel after the communication is complete?
Improving the customer experience can increase a company’s revenue by up to 70% over a three-year horizon
Contact Center. The point of first contact with the customer for:
Providing information,
Technical assistance,
Help Desk,
Sales support,
Ordering,
Complaints
But at what cost in material and immaterial resources does your company provide customer experience?
Conditions and needs are constantly changing. After all, we saw it with the pandemic. Developing and operating an Inhouse Contact Center requires commitment of human resources, capital in fixed equipment and continuous training.
An estimated $98 billion in revenue is lost annually to businesses that fail to engage with their customers.
Digicall is the company that provides integrated and efficient contact center services.
With fees that correspond to the value of the service. No hidden costs and pricing surprises..
But outsourcing the contact center? Even though it’s so important to my business?
Yes, because you save capital, release material and immaterial resources and get rid of the obligation of continuous training of service personnel. Digicall takes care of these.
80% of customers say that the experience of communicating with a company is as important as its products or services
Digicall is where your business makes first contact with its customers, with a range of services:
Inbound and Outbound Multichannel Contact Center services, as well as HR Outsourcing service, which cover a wide range of needs of your business, such as:
Customer service
Promotion of products and services
Product sales via website
Development of databases with customer information
Advertising campaign support
Technical assistance
Consumer information
Creating clientele
Orders Management
Complaints management and registration
Telemarketing
Market Research
Support politicians
71% of customers recommend a product or service to friends because they had a positive experience with the company.
Because you never get a second chance to change a first impression, contact us now:
e: call [at] digicall [dot] gr
Phone: +30 215 5003390
Address: 58, Syntagmatarchou Davaki Str., Kallithea 17672
or fill out the relevant form so that we can contact you.
